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Refund Policy

Return Policy

Due to the nature of the products Janae' Xclusive does not accept returns exchanges, or cancellations.

All Sales Are Final!!!

No Exceptions to policy.

 

We do not do refunds once items have been purchased, unless one or more of your items are out of stock.

Refunds only happen if package was sent back to us due to your address not working and we only refund you back the total of the items that you purchased before the shipping cost was added. We do not refund back your shipping cost in a situation like that.

International orders USPS is used to ship merchandise to country of destination. Please check your country's shipping carrier laws before purchasing. The customer is responsible for any additional duties, tariffs and fees.

Lost or Stolen Package: Unfortunately, we cannot control packages and postal services, once your order has been shipped Janae' Xclusive is no longer responsible for the package. All orders are insured through each carrier in case of any accidents on the shipping provider's end.

Please check your tracking number to estimate time of delivery and coordinate as needed. If you plan to be away from delivery address, please reach out to the service provider and arrange pickup at a different time/date. We are Not responsible for any missing, lost or stolen packages.

In case of a missing package that has not been marked as delivered by the carrier please file a claim directly with the shipping carrier selected at check out.

If you believe your package to be stolen from your property, please file a police report with your local police department And file a claim with the shipping carrier.

The customer is solely and fully responsible to verify the address entered at the time of check out is valid and correct. Packages that are incorrectly addressed by the buyer or are returned to sender due to pickup/ delivery failure are NOT the responsibility of Janae' Xclusive. If an item is returned to us due to incomplete, invalid address the customer has 14 days to contact us, repurchase a shipping label and provide the correct/valid address. Failure to do so will result in your order being forfeited and no additional refunds will be given.

 

**Please contact me if you have any problems with your order.

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